Virtual receptionists are becoming increasingly popular in the UK.
Businesses of all sizes are taking advantage of this low-cost yet highly efficient service that allows you to streamline admin tasks, allowing you to manage your time more effectively.
But what exactly is a virtual receptionist, and why does your business need one?
What is the role of a virtual receptionist?
A virtual receptionist is a real person or multiple people that perform many of the same functions as a traditional receptionist, such as answering the phone and scheduling appointments.
However, a virtual receptionist works remotely and acts as an outsourced service provider for your business
You can hire a virtual receptionist to answer your phone calls take messages, and even manage your diary for meetings and appointments.
Many skilled virtual receptionists promise to provide a seamless customer experience, such as bilingual receptionists ideal for businesses with international clients.
What does a virtual receptionist do?
Typically, a virtual assistant works business hours in the same way a traditional receptionist would.
However, businesses that use a virtual receptionist service usually have three assistants that they use to benefit from phone coverage throughout the working day.
This also means that if one virtual receptionist is busy on a call, another one will answer your phone, which means that your customers are never waiting. This level of telephone and business support is proven to improve the customer service experience for many businesses and their customers.
Our service is an excellent solution, and each receptionist works through an entire call without a script, no matter what the customer calls your business about. This is because they will know you and your business as well as all your team.
Each of our virtual receptionists reflects your business’s policies, procedures and adheres to your brand identity for a completely streamlined customer service experience.
As well as answering your phone calls, a virtual receptionist can also:
- Take and relay messages
- Schedule appointments
- Screen calls
- Transfer calls
- Pre-qualify leads
- Help customers place orders
In some cases, a virtual receptionist can offer technical support to customers struggling to use your product or service.
What are the benefits of using a virtual receptionist service?
First impressions count, especially when attracting new customers, which is why a great virtual receptionist service acts as an extension of your existing team.
They will ensure that your brand’s tone of voice is reflected throughout every telephone call, so much so that most callers will not even realise they are speaking with a third party, which is another benefit of our service.
Other benefits include:
- Increases your professional reputation
- Improves your overall customer experience
- Saves on staff administration and training costs
- Allows you to manage your time more effectively
Virtual receptionists are a superb solution for many businesses and come at a fraction of the cost of an in-house hire.
Still not sure if a virtual receptionist service is the right choice for your business?
Try our no obligation, 2-week free trial, and let us show you how our virtual receptionists can transform the way you operate.