Can you honestly say you are offering the best possible service to your customers when it comes to answering the phone?
If not, then a telephone answering service could be just the solution you are looking for.
Although it may not seem as important as it used to be, especially given recent advancements in technology, a telephone call is often the first impression someone will get of your business. This means that you need to make each telephone call count.
If you are prone to missing crucial customer calls, then you need to keep reading to discover five ways that a telephone answering service can improve your business’s reputation.
1. Increased profits
How many calls have you missed from potential customers in the last month?
Although you may not know the exact answer to this, even one missed call could cost your business thousands of pounds in revenue as you never know who will be on the other end of the line.
The beauty of a telephone answering service is that you will never need to worry about missing an important call again. Providing a dedicated and knowledgeable virtual assistant, not only will all your calls be answered, but they will also be handled professionally and efficiently.
This means that you can enjoy increased profits, and your company will be seen as a thriving brand, which is excellent for your overall reputation.
2. Improved image
If you want your business to appear as professional as possible, you need your employees to come across as both experienced and knowledgeable.
When you enlist the services of a telephone answering service, each member of staff who answers your calls is fully trained in customer service as well as the details of your business’s services and/or products.
They will ensure that your brand’s tone of voice is accurately portrayed and that you present a professional front at all times.
3. Enhanced customer experience
Customer service is everything when it comes to keeping a small business afloat, and just one bad review can have a hugely detrimental effect on your profits.
If you are currently not providing the best possible customer service, maybe because you are struggling to find the time, a telephone answering service is what you need.
No longer will your customers have to wait for you to return a phone call as every phone call is guaranteed to be answered.
4. Better time management
As briefly touched upon above, as a business, it can sometimes be hard to find the time to get everything done. It is not uncommon for small business owners to neglect to strategise for the future as they are preoccupied with daily operations.
However, when you use a telephone answering service, you can regain a lot of time for you and your employees to undertake other tasks and focus your efforts on growing your business. In turn, this will make your business better for your customers and help improve your reputation.
5. Available customer service
A telephone answering service, or virtual receptionist, will answer your business’s calls during regular business hours.
This means that your customers can receive answers to their queries without distracting you from important day to day operations, increasing the customers’ perception of your team’s availability and great customer service.
As well as being highly beneficial for your reputation, this can also result in the generation of more sales and improved customer retention rates.