We surveyed our clients. We asked ‘what made them want a telephone answering service for small business?’ The answers were unexpected.
In this article we’ll give you an idea of the reasons for taking on a phone answering service. Plus, we’ll answer other relevant questions important to small businesses including:
Why is answering the phone important?
Why answering the phone promptly is vital?
Are there any advantages of using a telephone answering machine?
What, exactly, is a telephone answering service?
About Telephone-Answering.com
We established our company in 2007. Our ethos is simple. To give excellent service at an affordable cost.
We work with a variety of businesses. Our Top 10:
- Accountants
- Building Companies
- Carpenters
- Cleaning Companies
- Digital Marketing Companies
- Electricians
- Financial Services
- IT Companies
- Plumbers
- Solicitors
Why small businesses use a phone answering service:
- Many people work on their own or have a limited number of staff.
- They wish to grow their business.
- Potential customers / clients are unlikely to leave a voice mail.
Larger Companies use a service because:
- They want accountability, making it easier to build an excellent customer care team.
- Tracking calls can lead to insights into their service or product.
- Identify staff telephone training needs.
- Need a backup, or overflow service when business booms.
- Making the most of the leads they’ve generated by their marketing efforts.
‘A professional and motivated answering service will lead to greater customer service and more sales.’
Why is answering the phone important? Why answering promptly is vital?
This is such a simple question but an important one. We live in busy times and patience is not the virtue it once was. We all want to be looked after and feel that we are important.
Answering a call is part of the personal service, that makes a difference. It has a ‘wow’ factor, especially when the call is answered almost immediately AND by a real person.
Answering the phone quickly leads to more customer ‘wow’. This helps engage and convert callers into clients or customers. It’s the first, and continuing, part of building loyalty. Customers who are impressed by a phone (answered with care) answering service are more likely to tell their friends and family. Hence, you have created that vital part of your marketing ‘word-of-mouth’ endorsement.
Are there any advantages of using a telephone answering machine?
Well, it’s better than not answering the phone at all. An answering machine cannot engage with a caller, answer questions on the fly or be the voice of the business.
What, exactly, is a telephone answering service?
We can sum this up in one sentence ‘A telephone answering service provides trained operators who answer on your behalf.’ But there is rather more than that to a service.
7 Ways a phone answering service helps:
- Frees up your time to work on your business.
- Gives you peace of mind, you know customers and potential customers are being looked after and nurtured.
- Responds immediately to customer care questions.
- Gives your customers ‘a sign of confidence’ they are dealing with a business that cares.
- Allows your staff to focus on their main priorities.
- Respond to peaks in demand from successful marketing campaigns and seasonality.
- Can work outside your normal office hours.
We hope this post will help you and your business understand how a telephone answering service is essential for a small business.
We hope this post will help you and your business understand how a telephone answering service is essential for a small business.
We’re happy to answer any further questions about our telephone answering service. Just give us a call!
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