Live Chat
Every website visitor is a prospective customer waiting to be converted. But in today’s increasingly digital landscape, investing in driving traffic to your landing page is no longer enough to set you apart from the competition.
At Telephone Answering, our live chat team bring years of customer service experience to each online interaction. Whether your customers are looking for product recommendations, technical support or help with previous purchases, we are ready to offer immediate assistance.
Ready for your FREE two-week trial?
During your free trial, we will learn about your business your staff and its culture. You can even give us specific training and instructions if you like. Our fully trained PAs will answer your calls for you as though they are based in your office.
Start Your 14-day FREE trialWhat our customers say?
Money-back Guarantee
We believe that our telephone answering services are unmatched which is why we offer a no quibble lifetime money back guarantee. You have the right to cancel at any time with immediate effect and have the previous months subscription refunded if normal levels of service are not met.
Comprehensive Customer Support
Our live chat team will help you effectively monitor and manage your customer support, marketing and sales processes. We provide an accurate, real-time service, helping you create an authentic personalised customer experience.
Here are some of the many advantages of using live chat:
Support
Your customers have real-time online access to resolve queries with just a click of a button. Decreased response times and no long wait queues help improve customer retention.
Improve Lead Generation
an on-demand live chat representative can proactively assist prospective customers through each step of their purchase.
Customer Service
Address customer concerns at point of sale, ensuring fewer refunds and lost sales.
High-Volume Websites
Our live chat team can handle high-volume websites with ease, assisting multiple customers simultaneously without sacrificing productivity.
Higher Staff Productivity
With our live chat team supporting you, you won’t need to divert your critical staff members towards routine customer concerns.
Easy Implementation
We will send you a small piece of code that you install on your website and it’s as simple as that. Our live chat team will be trained and ready to support your customers within hours.
Comprehensive Reporting
We provide you with detailed weekly reports of live chat, giving you in-depth insights into customer purchase preferences, commonly cited concerns and advertising effectiveness.
Customised Scripts
Before implementation, we’ll ask you to provide us with information specific to your business and any other conversational topics that you’d like us to focus on, so we can provide comprehensive customer support.
Is your business making every telephone call count?
200
is the potential increase in conversion rate of a site by adding a click to call action to your site
86
of telephone communication is made up of ‘tone of voice’ and just 14% the words we say
30
of consumers say not being able to reach a real human is the most frustrating part of a bad customer service experience
