Our Call Answering Services
Are you a sole trader or business looking to improve customer service and never miss a call or appointment? Look no further. At Telephone Answering, we provide comprehensive solutions designed to meet your communication needs. Our dedicated team acts as an extension of your business, ensuring your clients receive the same high-quality service from us as they would directly from you.
Our Call Answering Services
Telephone Answering
Don’t miss another important call! Our Telephone Answering service ensures your business is always reachable.
- Never miss a call: Whether you’re in a meeting, out of the office, or simply too busy to answer the phone, we’ve got you covered.
- Personalised experience: Our friendly team answers calls with your company’s name, providing a seamless experience for your customers.
- Detailed messages: We take thorough messages and deliver them to you promptly, so you can follow up at your convenience.
Ideal for:
- Businesses needing reliable phone coverage.
- Entrepreneurs who can’t afford to miss potential leads.
Virtual Receptionist
Perfect for organisations with multiple offices, departments, or a very busy switchboard, our Virtual Receptionist service ensures your calls are managed efficiently.
- Call routing and management: Direct calls to the appropriate department or individual, minimising wait times and improving caller satisfaction.
- Scalable solutions: Whether you have a single location or multiple offices, our service adapts to meet your needs.
- Professional representation: Our team acts as your full-time receptionist, enhancing your business’s professionalism.
Ideal for:
- Businesses with multiple locations.
- Companies experiencing high call volumes.
Diary Management
Never miss an opportunity with our Diary Management service.
- Effortless scheduling: We handle appointment bookings, rescheduling, and cancellations, so you stay organised.
- Reminders and follow-ups: We send reminders to you and your clients, reducing no-show rates and ensuring everyone is on the same page.
- Integrated services: Sync with your existing calendar system for seamless coordination.
Ideal for:
- Sole Traders / Businesses.
- Service-based businesses that rely on appointments.
Live Chat Support
Enhance your online presence with our Live Chat Answering service.
- Instant engagement: Convert website visitors into customers by answering their questions in real-time.
- Higher productivity: With our live chat team supporting you, you won’t need to divert your critical staff members towards routine customer concerns.
- Tailored interactions: We customise our responses to align with your brand’s voice and FAQs.
Ideal for:
- E-commerce businesses.
- Service providers seeking to increase website conversions.
Why Choose Telephone Answering?
We are not a faceless contact centre. We are a small, dedicated team committed to acting as an extension of your business. Here’s what sets us apart:
- Personalised Service: We get to know your business inside and out, allowing us to provide tailored support.
- Consistent Quality: Every call, chat, and appointment is handled with the utmost professionalism and care.
- Affordable Solutions: Enjoy premium services without breaking the bank, making us an ideal choice for small businesses.
Ready to enhance your customer service and streamline your operations? Get in touch with us today and discover how Telephone Answering can transform your business.
Ready for your FREE two-week trial?
During your free trial, we will learn about your business your staff and its culture. You can even give us specific training and instructions if you like. Our fully trained PAs will answer your calls for you as though they are based in your office.
Start Your 14-day FREE trialWhat our customers say?
Money-back Guarantee
We believe that our telephone answering services are unmatched which is why we offer a no quibble lifetime money back guarantee. You have the right to cancel at any time with immediate effect and have the previous months subscription refunded if normal levels of service are not met.
