Missing valuable calls?

We are here to help.

You have probably spoken to us but never realised it. Telephone Answering was established in 2007 and has been supporting businesses ever since.

What our customers say about us?

Ready for a FREE two week trial?

Our Services

Our ethos is to give excellent service at an affordable cost.

We are not a one size fits all telephone answering service as we understand that most businesses have specific requirements for their business. We love a challenge and have a can-do attitude so if you’re looking for something specific, give us a call and we will do our best to accommodate your needs.

More About Us

Telephone Answering

We are so much more than a telephone answering service: we are an extension of your in house team.

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Virtual Switchboard

The perfect solution if your organisation has several offices or departments.

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Live Chat Answering

Our live chat team bring years of customer service experience to each online interaction.

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Diary Management

We have years of experience in booking appointments across many industries, using a wide variety of diary management tools.

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We do more than just answer your calls!

Customer’s being able to call your business isn’t just a useful feature, it’s a necessity. With mobile phones, wireless internet connections, social media and various other communications tools available, today’s consumers expect businesses to be available for feedback, enquiries, and support on a regular basis.

With Increasingly demanding customers, organisations have no choice but to adapt or risk being left behind. After all, just one missed call could mean the difference between securing a highly desirable client and losing them to your closest competitor.

Money-back Guarantee

We believe that our telephone answering service is unmatched which is why we offer a no quibble lifetime money back guarantee.

Office-based staff

All our staff are based in our office and not outsourced overseas. All telephone calls and messaging for your company is handled in real time.

Bespoke Services

Telephone Answering provide tailored services and expertise to organisations of all sizes, in a wide variety of industries.

We’re an extension of your team

We are so much more than a telephone answering service: we are an extension of your in house team.

We focus on gaining a complete understanding of your business so that when clients call and you’re not available, they are guaranteed an excellent level of customer service.

Is your business making every telephone call count?


of people whose calls aren’t answered will not call back.


of respondents to a survey believe a phone call is the most effective way to get an answer quickly


of UK participants prefer to interact with a human, especially as technology improves.

During your free trial, we will learn about your business your staff and its culture. You can even give us specific training and instructions if you like. Our fully trained telephone answering PAs will answer your calls for you as though they are based in your office.

Ready for a FREE two week trial?

Telephone Answering Business Finalist

East of England Finalist 2015
Finalist FSB Bedfordshire 2016
Olympian Productions SME 2020 Finalist